Business Guideline

What is the procedure for playing an order with us?

You may place and order with us by email at info@alliyahrugs.com or by fax at 1-704-973-0843. Please ensure that you provide us with shipping information, name address and preferred carrier UPS, FedEx Ground or tuck line.

 

Q?
How long will we take to service our order?
A.
In stock product will be shipped within 24Hrs. All the back orders will be delivered in up to 60-90 days with firm purchase orders. Please review our special order policy.
Q?
Do we charge separately for shipping the products to you? What kind of shipping do we undertake?
A.
The choice of shipping is entirely to the customer's. We will arrange for prepaid shipments at your discretion.
Q?
Drop Ship pricing and charges?
A.
We don't have Drop Ship Charges.
Q?
What kind packing do we do?
A.
All our products are packed in 6 mil poly bag which is the safest for area rugs.
Q?
Do we customize manufacture our products?
A.
Yes, we do manufacture custom rugs. Please review our custom order policy.

Factory Direct Container Procedure

  • » All the factory direct containers will be sold directly from our parent company which is based in India.
  • » All factory direct containers are shipped as FOB factory or else negotiated.
  • » Alliyah Rugs will finalize the pricing of the factory direct containers.
  • » Multiple sizes and as well different quantities can be mixed in the factory direct containers.
  • » There are no limits for designs, size and color in the factory direct container.
  • » Credit references will be needed in order to get the credit approved and have permanent account setup.
  • » Payment terms for factory direct container are 50% down payment, 25% when container arrives at the receiving port, 25% after inspecting the goods within 15 days’ time.
  • » Orders which are canceled after 3 days they will subject to cancellation charges 25% of the order total.
  • » All the area rugs in containers are loaded according to the square footage. Please find below the total square footage can come in the container.
  • » Total square footage can be assorted sizes in the container for an example; there can be 3x5’s, 5x8’s or 6x9’s in the container.
*20 Ft Container 40Ft Container 40Ft High Cube Container
*19,000+/-Square Feet 38,000+/-Square Feet 48,000+/- Square Feet

Important Form

About us

Alliyah Rugs is one of the industry's fastest growing factory direct hand-made rug suppliers. AR specializes in hand tufted qualities. AR's factory direct division was founded in 2005, under the name of Horizon Rugs.